Fix ‘Unfortunately IMS Service has stopped on Android device’

IMS Service is the core system in delivering IP Multimedia services. Without this service, you cannot make phone calls or messages. If you are facing this issue, then this is the right place to find the solution for it. Below article clarifies the methods through which one can fix ‘Unfortunately IMS Service has stopped on Android device’.

There could be many possible reasons for this error like – an update, a downloaded app, corrupted cache data or files, etc. Whatever the cause behind this may be, the solution is below.

What is IMS Service?

IMS service, the abbreviation for IP Multimedia Subsystem Service enables the software of an Android device to work seamlessly with the provided or peddler messenger or communication application.

In this article, we have covered three different methods to fix ‘Unfortunately IMS Service has stopped on Android device’. These include – Clearing Cache and Data, Uninstall an app that’s causing the problem by detecting through Safe Mode and lastly, Factory reset.

How to Fix ‘Unfortunately IMS Service has stopped on Android device’ issue

Method 1 – Clear Cache and Data of Messaging Apps

The simplest and quick method to try solving this issue is by clearing the cache and data of the messaging apps in your device. Many times the Cache data is corrupted and initiates this issue. Try below steps to clear the problem –

Step 1 – Go to the Settings of your Android device.

IMS service has stopped

Step 2 – Now go to the Applications / Apps / Applications Manager tab.

IMS service has stopped on android service

Step 3 – Then go to All Apps subsection.

Step 4 – Look for the ‘Messages’ option.

Step 5 – Tap on the option of Clear Cache and then Clear Data. Finally Hit OK.

Ims service has stopped on android

If this method did not work out for you and you are still facing the issue, try the next method.

Method 2 – Check if any downloaded app is creating this issue

At times, a downloaded app may cause IMS Service has stopped issue on your Android device. You can check if an app is a cause by rebooting your Android device to Safe Mode.

Safe Mode is a mode in your Android device which can be obtained by pressing some key combinations. This mode takes all the downloaded apps on the device to sleep so you can detect if an app is causing you the trouble.

Step 1 – To begin with, Switch off your Android.

Step 2 – Now press and hold down the Power Key until the Model name of your Android shows up on the screen.

Step 3 – When the Device logo shows up, quickly hold the Volume button until the device finishes the restart process.

Step 4 – Once the Safe Mode box appears on the left bottom of the screen, you can release the Volume button.

Step 5 – You are now in the Safe Mode and if now the IMS Service works neatly then make sure you uninstall the recent app you downloaded since that may be the reason for this problem.

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Method 3 – Factory Reset Android device

If none of the two methods helps, then the last option you have is to Factory Reset your Android phone. When you Factory reset your device, it will go back to as it was when it came out of the factory. That is, with no downloaded applications or files.

This could be helpful to solve the ‘Unfortunately IMS Service has stopped on Android device’ issue. Here is a quick guide to doing so –

Step 1 – Switch your Android device off.

Step 2 – Now press and hold the Home key and Volume Up key and then Press and Hold the Power Key.

Step 3 – Keep holding these keys until you see the device logo on the screen. Release the keys once the logo appears.

Step 4 – Now you will see the – ‘Installing System Update’ on your device screen. You have to now keep pressing the Volume Down key until you take the option and see ‘Factory Reset/ Wipe Data’ highlighted.

Step 5 – Once you go on that option, click the Power button to select it and then click the Volume Down key to go to the option of – ‘yes- Delete all the user data’.

Step 6 – Click the Power button to select that option again and now the Master Reset will start.

Step 7 – Lastly, when the Master reset process is done, you will see ‘Reboot System now’ as highlighted. Click on the Power key to reboot your device.

Hopefully, this method of Factory Reset or what is also known as Wipe Data should help you fix the ‘Unfortunately IMS Service has stopped on Android device’ issue. If not, then I would advise you to contact the manufacturer.


I assume by now you have fixed the ‘Unfortunately IMS Service has stopped on Android device’ issue with the help of the methods mentioned in our article.

In situations of doubt, feel free to seek us for any advice. Also, if none of the above methods have helped you, it is recommended to contact the manufacturer as the issue may be larger than you guess.

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