How to Fix Device Descriptor Request Failed in Windows

Microsoft Windows offers fully-featured operating system, but it also invites errors like Device Descriptor Request Failed. However, the good part is that Windows developers have added functions that identify the problems, and offers solutions. But, in some cases, the default options don’t work at all, so you end up looking for additional solutions.

Here’s where we come in and help you resolve the Device Descriptor Request Failed issue in a few steps. Now, I would like to inform you that Device Descriptor Request Failed is an advanced issue, and there are many contributing factors behind the error, so we have run through many methods.

1. Virtual Machine

I assume that you have connected a USB device, External hard drive, Removable device, or any form of the additional device via USB caused Device Descriptor Request Failed issue.

Run Windows 10 or any edition of Windows in a virtual machine to check if the problem is persisting in your computer or your hardware.

Running Windows OS in a virtual machine requires technical knowledge, and I would recommend you to do it.

  1. You will find out whether the issues are with your device or hardware.
  2. You will also learn about the driver’s corruption.
  3. The worst case scenario that your Windows 10 operating system is becoming a problem.

The method invites lengthy process, hardware requirements, ISO Image OS and technical knowledge.

2. Corrupted Drivers

Windows is a software that is prone to data corruption and core files corruption. No technology can save software from corruption, and computer drivers are no exception. I have seen many drivers corrupt over the years, and that’s the first thing I check to confirm the problem.

Step 1: Type “device manager” in the Windows 10 search bar and run as administrator the first result.

device descriptor request failed

Step 2: You have to be patient because it takes a few moments to load the drivers in the device manager, and it loads currently installed, drivers.

Device manager

Step 3: Now, you have to look for the drivers that say “unknown devices”, and I don’t have any on my computer because I have fixed them all.

Step 4: You have to uninstall it one by one, in case, if you have multiple “unknown devices” on your computer.

Device descriptor request failed

Step 5: Restart your computer.

Now, you have to connect the device from a different port, and the device will install a clean driver.

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3. Power Settings

Windows has power management for the laptops that help the users to save battery life, and the primary purpose of the power management to keep the laptop last longer. But, many people don’t know how it works, and it ends up affecting your computer.

The power management utilises the priority settings like Low, Medium, High, and it limits the device usage. The limitation impacts your device performance, and it even shuts down the high-usage devices.

Step 1: Type “power plan” in the search bar of any Windows OS, and click on the “edit power plan” first result.

Device description request failed

Step 2: The control panel window appears, and you have to click on the “change advanced power settings.”

device descriptor request failed

Step 3: A small window within the window appears, and you have scroll down to find “USB settings.”

device description failed

Step 4: Click + button to drop down the options, and you have two options battery & plugged in.

device description request failed

Step 5: Click on them to disable the functions.

Disable the function

Step 6: Yes, you have to disable the USB monitoring battery & plugged in. Then click on the “Apply,” and “okay.”

device description Failed

The power management tool no longer monitors the USB ports and devices connected via USB ports. In case, if this doesn’t work for you, then follow the next solution.

4. Windows Update or Manual Update

I had this Image in my mind that Windows update is an unnecessary tool, and the Microsoft proved me wrong after I started to fix the computer related issues. In the second solution, I have shown you uninstall the bad drivers, right?

The next solution helps you to fix them via Microsoft Windows Update. Allow me to show you how it works on the latest edition of the Windows 10.

Step 1: Go to settings, and click on the “Windows update.”

Update the window

Step 2: Now, click on the Windows update, and click on the download to begin downloading the updates.

Windows Update

Step 3: Go to the device manager, and you can update it manually by selecting the CD/DVD and right-click to the update it.

Update driver

Step 4: You can let the Windows to look for it on your computer and Microsoft servers.

Update drivers

Step 5: In case, if the computer couldn’t find it in the core files, then you can search for it in the Windows update.

device description request failed

The update service has worked for me plenty of time, and it has installed every unknown driver on my PC.

5. Windows Troubleshoot

The Microsoft has added troubleshoot feature to the latest edition of the OS, and you can use it to identify the problems with the hardware and software. The Windows troubleshoot feature scans your hardware and supporting software, and it verifies whether it is working normally or not.

The interesting part of this feature is that it scans removable devices as well, so make sure to connect your device to the laptop or computer because it will scan the device and software.

The troubleshoot feature will examine the device, and then offer you solutions to fix it.

Step 1: Type “troubleshooter” and click on the first result.

Step 2: The troubleshooter tool takes you to the settings, and you have plenty of the options in the tool.

device description request failed

Step 3: I assume that you have issues with the removable device & software including drivers. Scroll down until you find “hardware and devices,” and it will identify the issue, then provide you solutions.

Hardwre and devices

Step 4: Now, click on the setting, then click on the “run the troubleshooter.”

Run the trouble shooter

Step 5: The tool begins to scan the computer, and it will take a few moments to a few minutes to complete the process.

Detecting problems

Step 6: It took two minutes to complete the process, and as you can see that the Windows is suggesting me to restart the computer to fix the problems.

restart your pc to finish installing drivers and updates

I have told you that Windows update fixes the issues because Microsoft servers have all the files that we need to run the computers smoothly.


In many cases, the problem does not solve, and I recommend you to move forward and reach out the manufacturer or call Toll free number 1800-102-1100 for assistance. Let us know what do you think about the solutions in the comment section below.

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